Paystack
Paystack Refunds and Disputes API

Process partial and full refunds against successful transactions and respond to cardholder disputes — including evidence upload via signed URL, resolution workflows, and exports.
Paystack Refunds and Disputes API is one of 13 APIs that Paystack publishes on the APIs.io network, described by a machine-readable OpenAPI specification.
This API exposes 1 machine-runnable capability that can be deployed as REST, MCP, or Agent Skill surfaces via Naftiko and 2 JSON Schema definitions.
Tagged areas include Refunds, Disputes, and Chargebacks. The published artifact set on APIs.io includes API documentation, an OpenAPI specification, 1 Naftiko capability spec, and 2 JSON Schemas.
Documentation GitHub OpenAPI
OpenAPI Specification

openapi: 3.0.1
info:
  title: Paystack Refunds and Disputes API
  description: "Process customer refunds and respond to chargeback disputes \u2014 including evidence upload, resolution,\
    \ and dispute export workflows."
  version: 1.0.0
  contact:
    name: Paystack Support
    url: https://support.paystack.com
    email: [email protected]
  license:
    name: Apache 2.0
    url: https://www.apache.org/licenses/LICENSE-2.0.html
servers:
- url: https://api.paystack.co
  description: Base API endpoint
tags:
- name: Refund
- name: Dispute
paths:
  /refund:
    post:
      tags:
      - Refund
      summary: Create Refund
      operationId: refund_create
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/paths/~1refund/post/requestBody/content/application~1json/schema'
          application/json:
            schema:
              type: object
              required:
              - transaction
              properties:
                transaction:
                  description: Transaction reference or id
                  type: string
                amount:
                  description: "Amount ( in kobo if currency is NGN, pesewas, if currency is GHS, and cents, if currency is\
                    \ ZAR ) to be refunded to the customer. \nAmount cannot be more than the original transaction amount"
                  type: integer
                currency:
                  description: Three-letter ISO currency
                  type: string
                  enum:
                  - NGN
                  - GHS
                  - ZAR
                  - USD
                customer_note:
                  description: Customer reason
                  type: string
                merchant_note:
                  description: Merchant reason
                  type: string
      responses:
        '201':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
    get:
      tags:
      - Refund
      summary: List Refunds
      operationId: refund_list
      parameters:
      - in: query
        name: perPage
        schema:
          type: integer
        description: Number of records to fetch per page
      - in: query
        name: page
        schema:
          type: integer
        description: The section to retrieve
      - in: query
        name: from
        schema:
          type: string
          format: date-time
        description: The start date
      - in: query
        name: to
        schema:
          type: string
          format: date-time
        description: The end date
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /refund/{id}:
    get:
      tags:
      - Refund
      summary: Fetch Refund
      operationId: refund_fetch
      parameters:
      - name: id
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /dispute:
    get:
      tags:
      - Dispute
      summary: List Disputes
      operationId: dispute_list
      parameters:
      - in: query
        name: perPage
        description: Number of records to fetch per page
        schema:
          type: integer
      - in: query
        name: page
        description: The section to retrieve
        schema:
          type: integer
      - in: query
        name: status
        description: Dispute Status.
        schema:
          type: string
          enum:
          - awaiting-merchant-feedback
          - awaiting-bank-feedback
          - pending
          - resolved
      - in: query
        name: transaction
        description: Transaction ID
        schema:
          type: string
      - in: query
        name: from
        schema:
          type: string
          format: date-time
        description: The start date
      - in: query
        name: to
        schema:
          type: string
          format: date-time
        description: The end date
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /dispute/{id}:
    get:
      tags:
      - Dispute
      summary: Fetch Dispute
      operationId: dispute_fetch
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
    put:
      tags:
      - Dispute
      summary: Update Dispute
      operationId: dispute_update
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/paths/~1dispute~1%7Bid%7D/put/requestBody/content/application~1json/schema'
          application/json:
            schema:
              type: object
              required:
              - refund_amount
              properties:
                refund_amount:
                  description: The amount to refund, in kobo if currency is NGN, pesewas, if currency is GHS, and cents, if
                    currency is ZAR
                  type: string
                uploaded_filename:
                  description: Filename of attachment returned via response from the Dispute upload URL
                  type: string
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
    parameters:
    - name: id
      description: Dispute ID
      in: path
      required: true
      schema:
        type: string
  /dispute/{id}/upload_url:
    get:
      tags:
      - Dispute
      summary: Get Upload URL
      operationId: dispute_uploadUrl
      parameters:
      - name: id
        description: Dispute ID
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /dispute/export:
    get:
      tags:
      - Dispute
      summary: Export Disputes
      operationId: dispute_download
      parameters:
      - in: query
        name: perPage
        schema:
          type: integer
        description: Number of records to fetch per page
      - in: query
        name: page
        schema:
          type: integer
        description: The section to retrieve
      - in: query
        name: status
        schema:
          type: string
      - in: query
        name: from
        schema:
          type: string
          format: date-time
        description: The start date
      - in: query
        name: to
        schema:
          type: string
          format: date-time
        description: The end date
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /dispute/transaction/{id}:
    get:
      tags:
      - Dispute
      summary: List Transaction Disputes
      operationId: dispute_transaction
      parameters:
      - name: id
        description: Transaction ID
        in: path
        required: true
        schema:
          type: string
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /dispute/{id}/resolve:
    put:
      tags:
      - Dispute
      summary: Resolve a Dispute
      operationId: dispute_resolve
      parameters:
      - name: id
        description: Dispute ID
        in: path
        required: true
        schema:
          type: string
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/paths/~1dispute~1%7Bid%7D~1resolve/put/requestBody/content/application~1json/schema'
          application/json:
            schema:
              type: object
              required:
              - resolution
              - message
              - refund_amount
              - uploaded_filename
              properties:
                resolution:
                  description: Dispute resolution.
                  type: string
                  enum:
                  - merchant-accepted
                  - declined
                message:
                  description: Reason for resolving
                  type: string
                refund_amount:
                  description: The amount to refund, in kobo if currency is NGN, pesewas, if currency is GHS, and cents, if
                    currency is ZAR
                  type: string
                uploaded_filename:
                  description: Filename of attachment returned via response from the Dispute upload URL
                  type: string
                evidence:
                  description: Evidence Id for fraud claims
                  type: integer
      responses:
        '200':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        '404':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
  /dispute/{id}/evidence:
    post:
      tags:
      - Dispute
      summary: Add Evidence
      operationId: dispute_evidence
      requestBody:
        content:
          application/x-www-form-urlencoded:
            schema:
              $ref: '#/paths/~1dispute~1%7Bid%7D~1evidence/post/requestBody/content/application~1json/schema'
          application/json:
            schema:
              type: object
              required:
              - customer_email
              - customer_name
              - customer_phone
              - service_details
              properties:
                customer_email:
                  description: Customer email
                  type: string
                customer_name:
                  description: Customer name
                  type: string
                customer_phone:
                  description: Customer mobile number
                  type: string
                service_details:
                  description: Details of service offered
                  type: string
                delivery_address:
                  description: Delivery address
                  type: string
                delivery_date:
                  description: ISO 8601 representation of delivery date (YYYY-MM-DD)
                  type: string
                  format: date-time
      parameters:
      - name: id
        description: Dispute ID
        in: path
        required: true
        schema:
          type: string
      responses:
        '201':
          $ref: '#/paths/~1plan/get/responses/200'
        '401':
          $ref: '#/paths/~1plan/get/responses/401'
        default:
          description: Server error
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
  schemas:
    Customer:
      allOf:
      - type: object
        required:
        - email
        properties:
          email:
            description: Customer's email address
            type: string
      - type: object
        properties:
          first_name:
            description: Customer's first name
            type: string
          last_name:
            description: Customer's last name
            type: string
          phone:
            description: Customer's phone number
            type: string
          metadata:
            description: Stringified JSON object of custom data
            type: string
      - type: object
        required:
        - authorization_code
        properties:
          authorization_code:
            description: Customer's authorization code to be deactivated
            type: string
      - type: object
        required:
        - customer
        properties:
          customer:
            description: Customer's code, or email address
            type: string
          risk_action:
            description: "One of the possible risk actions [ default, allow, deny ]. allow to whitelist. \ndeny to blacklist.\
              \ Customers start with a default risk action.\n"
            type: string
            enum:
            - default
            - allow
            - deny
      - type: object
        required:
        - type
        - country
        - bvn
        - bank_code
        - account_number
        properties:
          type:
            description: Predefined types of identification.
            type: string
            enum:
            - bvn
            - bank_account
          country:
            description: Two-letter country code of identification issuer
            type: string
          bvn:
            description: Customer's Bank Verification Number
            type: string
          bank_code:
            description: You can get the list of bank codes by calling the List Banks endpoint (https://api.paystack.co/bank).
            type: string
          account_number:
            description: Customer's bank account number.
            type: string
          value:
            description: Customer's identification number. Required if type is bvn
            type: string
    Error:
      type: object
      properties:
        status:
          type: boolean
        message:
          type: string
    Response:
      type: object
      properties:
        status:
          type: boolean
        message:
          type: string
        data:
          type: object
security:
- bearerAuth: []
Paystack Refunds and Disputes API

Documentation

Specifications

Schemas & Data

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OpenAPI Specification
