Gladly

Gladly Webhooks

Event-driven push channel that delivers Gladly platform events (conversation created/updated/closed, message created, task created/updated/closed, customer created/updated, agent state changes) to a brand-supplied HTTPS endpoint. Managed through the Webhooks REST endpoints. Includes retry policy and logging.

Gladly Webhooks is one of 8 APIs that Gladly publishes on the APIs.io network.

This API exposes 1 JSON Schema definition.

Tagged areas include Customer Service, Webhooks, and Events. The published artifact set on APIs.io includes API documentation, sample payloads, and 1 JSON Schema.

GitHub

Documentation

📖
Documentation
https://developer.gladly.com/rest/

Examples

📝
Example
https://raw.githubusercontent.com/api-evangelist/gladly/refs/heads/main/examples/gladly-webhook-create-example.json

Schemas & Data

📊
JSONSchema
https://raw.githubusercontent.com/api-evangelist/gladly/refs/heads/main/json-schema/gladly-webhook-schema.json

Other Resources

🔗
SampleSource
https://github.com/gladly/webhook-examples

API entry from apis.yml

apis.yml Raw ↑ 
aid: gladly:gladly-webhooks
name: Gladly Webhooks
tags:
- Customer Service
- Webhooks
- Events
humanURL: https://developer.gladly.com/rest/
properties:
- url: https://developer.gladly.com/rest/
  type: Documentation
- url: https://github.com/gladly/webhook-examples
  type: SampleSource
- url: json-schema/gladly-webhook-schema.json
  type: JSONSchema
- url: examples/gladly-webhook-create-example.json
  type: Example
description: Event-driven push channel that delivers Gladly platform events (conversation created/updated/closed,
  message created, task created/updated/closed, customer created/updated, agent state changes) to a brand-supplied
  HTTPS endpoint. Managed through the Webhooks REST endpoints. Includes retry policy and logging.