Assembled Reports API

openapi: 3.1.0
info:
  title: Assembled Reports API
  description: |
    Asynchronously generate and retrieve structured reports including
    adherence, ticket statistics, and handle times.

    Reports are kicked off with a POST /v0/reports/:reportType call and
    polled via GET /v0/reports/:reportID for results, enabling automated
    weekly and monthly KPI exports into BI tools.
  version: '2026-05-24'
  contact:
    name: Assembled Support
    url: https://support.assembled.com
servers:
  - url: https://api.assembledhq.com
    description: Production Server
security:
  - BasicAuth: []
tags:
  - name: Reports
paths:
  /v0/reports/{reportType}:
    post:
      summary: Assembled Start Report
      description: Kick off generation of a structured report.
      operationId: startReport
      tags: [Reports]
      parameters:
        - in: path
          name: reportType
          required: true
          schema:
            type: string
            enum: [adherence, ticket_stats, handle_time]
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                start_time: { type: string, format: date-time }
                end_time: { type: string, format: date-time }
                queue_ids:
                  type: array
                  items: { type: string }
                team_ids:
                  type: array
                  items: { type: string }
                site_ids:
                  type: array
                  items: { type: string }
                agent_ids:
                  type: array
                  items: { type: string }
                granularity: { type: string, enum: [interval, day, week, month], default: day }
      responses:
        '202':
          description: Report job accepted
          content:
            application/json:
              schema:
                type: object
                properties:
                  reportID: { type: string }
                  status: { type: string, example: pending }
  /v0/reports/{reportID}:
    get:
      summary: Assembled Get Report
      description: Retrieve a generated report by ID. Poll until status is `complete`.
      operationId: getReport
      tags: [Reports]
      parameters:
        - in: path
          name: reportID
          required: true
          schema: { type: string }
      responses:
        '200':
          description: Report result
          content:
            application/json:
              schema:
                type: object
                properties:
                  reportID: { type: string }
                  status: { type: string, enum: [pending, running, complete, failed] }
                  reportType: { type: string }
                  generated_at: { type: string, format: date-time, nullable: true }
                  rows:
                    type: array
                    items:
                      type: object
                      additionalProperties: true
components:
  securitySchemes:
    BasicAuth: { type: http, scheme: basic }