Assembled People API

openapi: 3.1.0
info:
  title: Assembled People API
  description: |
    Manage the people (agents) that make up the Assembled workforce.

    The People API lets you list, retrieve, create, and update agents along
    with their roles, channels, skills, and team assignments. The endpoint is
    the canonical reference for who can be scheduled, routed to, or coached
    inside Assembled. Use the Roles endpoint to discover available roles.
  version: '2026-05-24'
  contact:
    name: Assembled Support
    url: https://support.assembled.com
  x-logo:
    url: https://www.assembled.com/favicon.ico
servers:
  - url: https://api.assembledhq.com
    description: Production Server
security:
  - BasicAuth: []
tags:
  - name: People
    description: Agents managed inside Assembled
  - name: Roles
    description: Available roles that can be assigned to people
paths:
  /v0/people:
    get:
      summary: Assembled List People
      description: List all people (agents) in the Assembled workforce, optionally filtered by team, site, queue, or active status.
      operationId: listPeople
      tags: [People]
      parameters:
        - $ref: '#/components/parameters/ApiVersionHeader'
        - in: query
          name: limit
          schema: { type: integer, default: 100, maximum: 500 }
        - in: query
          name: offset
          schema: { type: integer, default: 0 }
        - in: query
          name: active
          schema: { type: boolean }
      responses:
        '200':
          description: A page of people
          content:
            application/json:
              schema:
                type: object
                properties:
                  people:
                    type: array
                    items: { $ref: '#/components/schemas/Person' }
                  next_offset: { type: integer, nullable: true }
        '401': { $ref: '#/components/responses/Unauthorized' }
        '429': { $ref: '#/components/responses/RateLimited' }
    post:
      summary: Assembled Create People
      description: Create one or more people. Accepts a single person or a bulk array.
      operationId: createPeople
      tags: [People]
      parameters:
        - $ref: '#/components/parameters/ApiVersionHeader'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                people:
                  type: array
                  items: { $ref: '#/components/schemas/PersonInput' }
      responses:
        '201':
          description: Created
          content:
            application/json:
              schema:
                type: object
                properties:
                  people:
                    type: array
                    items: { $ref: '#/components/schemas/Person' }
        '400': { $ref: '#/components/responses/BadRequest' }
        '401': { $ref: '#/components/responses/Unauthorized' }
  /v0/people/{id}:
    parameters:
      - $ref: '#/components/parameters/PersonIdPath'
      - $ref: '#/components/parameters/ApiVersionHeader'
    get:
      summary: Assembled Get Person
      description: Retrieve a specific person by Assembled person ID.
      operationId: getPerson
      tags: [People]
      responses:
        '200':
          description: A person
          content:
            application/json:
              schema: { $ref: '#/components/schemas/Person' }
        '404': { $ref: '#/components/responses/NotFound' }
    patch:
      summary: Assembled Update Person
      description: Partially update a person's attributes (name, email, role, channels, skills, teams, sites).
      operationId: updatePerson
      tags: [People]
      requestBody:
        required: true
        content:
          application/json:
            schema: { $ref: '#/components/schemas/PersonUpdate' }
      responses:
        '200':
          description: Updated person
          content:
            application/json:
              schema: { $ref: '#/components/schemas/Person' }
        '400': { $ref: '#/components/responses/BadRequest' }
        '404': { $ref: '#/components/responses/NotFound' }
  /v0/roles:
    get:
      summary: Assembled List Roles
      description: List all roles available in your Assembled organization.
      operationId: listRoles
      tags: [Roles]
      parameters:
        - $ref: '#/components/parameters/ApiVersionHeader'
      responses:
        '200':
          description: Roles list
          content:
            application/json:
              schema:
                type: object
                properties:
                  roles:
                    type: array
                    items: { $ref: '#/components/schemas/Role' }
components:
  securitySchemes:
    BasicAuth:
      type: http
      scheme: basic
      description: HTTP Basic Auth — supply the Assembled API key (sk_live_...) as the username; leave the password blank.
  parameters:
    ApiVersionHeader:
      in: header
      name: API-Version
      description: Date-based API version override (e.g. 2026-05-01). Defaults to your organization's pinned version.
      required: false
      schema: { type: string }
    PersonIdPath:
      in: path
      name: id
      required: true
      schema: { type: string }
      description: Assembled person ID.
  responses:
    BadRequest:
      description: Bad Request
      content:
        application/json:
          schema: { $ref: '#/components/schemas/Error' }
    Unauthorized:
      description: Missing or invalid API key
      content:
        application/json:
          schema: { $ref: '#/components/schemas/Error' }
    NotFound:
      description: Resource not found
      content:
        application/json:
          schema: { $ref: '#/components/schemas/Error' }
    RateLimited:
      description: Too many requests — 300 req/min default
      content:
        application/json:
          schema: { $ref: '#/components/schemas/Error' }
  schemas:
    Person:
      type: object
      properties:
        id: { type: string }
        email: { type: string, format: email }
        name: { type: string }
        first_name: { type: string }
        last_name: { type: string }
        role_id: { type: string, nullable: true }
        channels:
          type: array
          items: { type: string, enum: [phone, email, chat, sms, social, back_office] }
        team_ids:
          type: array
          items: { type: string }
        site_id: { type: string, nullable: true }
        skill_ids:
          type: array
          items: { type: string }
        queue_ids:
          type: array
          items: { type: string }
        active: { type: boolean }
        platform_ids:
          type: object
          additionalProperties: { type: string }
          description: Associated identifiers from upstream platforms keyed by platform name (zendesk, salesforce, five9, etc.)
        created_at: { type: string, format: date-time }
        updated_at: { type: string, format: date-time }
    PersonInput:
      type: object
      required: [email, name]
      properties:
        email: { type: string, format: email }
        name: { type: string }
        first_name: { type: string }
        last_name: { type: string }
        role_id: { type: string }
        channels:
          type: array
          items: { type: string }
        team_ids:
          type: array
          items: { type: string }
        site_id: { type: string }
        skill_ids:
          type: array
          items: { type: string }
        active: { type: boolean, default: true }
    PersonUpdate:
      type: object
      properties:
        name: { type: string }
        role_id: { type: string }
        channels:
          type: array
          items: { type: string }
        team_ids:
          type: array
          items: { type: string }
        site_id: { type: string }
        skill_ids:
          type: array
          items: { type: string }
        active: { type: boolean }
    Role:
      type: object
      properties:
        id: { type: string }
        name: { type: string }
        description: { type: string }
        permissions:
          type: array
          items: { type: string }
    Error:
      type: object
      properties:
        type: { type: string }
        message: { type: string }
        request_id: { type: string }