Zoom

Zoom Quality Management API

The Zoom Quality Management API is designed to help contact centers track and analyze customer interactions, measure agent performance, provide actionable insights, and proactively identify areas for improvement while maintaining organizational compliance.

GitHub

Documentation

📖
Documentation
https://developers.zoom.us/docs/api/quality-management/

API entry from apis.yml

apis.yml Raw ↑ 
aid: zoom:zoom-quality-management-api
name: Zoom Quality Management API
description: The Zoom Quality Management API is designed to help contact centers track and analyze customer
  interactions, measure agent performance, provide actionable insights, and proactively identify areas
  for improvement while maintaining organizational compliance.
humanURL: https://developers.zoom.us/docs/api/quality-management/
baseURL: https://api.zoom.us/v2
tags:
- Analytics
- Contact Center
- Evaluation
- Quality Management
properties:
- type: Documentation
  url: https://developers.zoom.us/docs/api/quality-management/