Zendesk

Zendesk Unified Agent Statuses API

The Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that span across all channels in omnichannel routing. It provides a single view of each agent's availability state, enabling consistent status management and monitoring across Support, Messaging, and Talk channels.

GitHub

Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/agent-availability/unified-agent-status-api/unified_agent_statuses/

API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:unified-agent-statuses
name: Zendesk Unified Agent Statuses API
tags:
- Agent Status
- Omnichannel
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
baseURL: https://{subdomain}.zendesk.com
humanURL: https://developer.zendesk.com/api-reference/agent-availability/unified-agent-status-api/unified_agent_statuses/
properties:
- url: https://developer.zendesk.com/api-reference/agent-availability/unified-agent-status-api/unified_agent_statuses/
  type: Documentation
description: The Zendesk Unified Agent Statuses API lets you manage and query unified agent statuses that
  span across all channels in omnichannel routing. It provides a single view of each agent's availability
  state, enabling consistent status management and monitoring across Support, Messaging, and Talk channels.