Zendesk

Zendesk Talk Stats API

The Zendesk Talk Stats API provides access to call statistics and current queue activity for your voice account. You can retrieve agent overview metrics including average talk time, available time, and accepted transfers. The current queue activity endpoint provides real-time visibility into call volume, wait times, and agent activity.

GitHub

Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/voice/talk-api/stats/

API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:talk-stats
name: Zendesk Talk Stats API
tags:
- Statistics
- Talk
- Voice
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
baseURL: https://{subdomain}.zendesk.com
humanURL: https://developer.zendesk.com/api-reference/voice/talk-api/stats/
properties:
- url: https://developer.zendesk.com/api-reference/voice/talk-api/stats/
  type: Documentation
description: The Zendesk Talk Stats API provides access to call statistics and current queue activity
  for your voice account. You can retrieve agent overview metrics including average talk time, available
  time, and accepted transfers. The current queue activity endpoint provides real-time visibility into
  call volume, wait times, and agent activity.