Zendesk

Zendesk Schedules API

The Zendesk Schedules API lets you manage business hour schedules that define when your support team is available. Schedules are used by SLA policies, triggers, automations, and other business rules to calculate response and resolution times based on business hours rather than calendar hours.

GitHub

Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/

API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:schedules
name: Zendesk Schedules API
tags:
- Business Hours
- Schedules
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
baseURL: https://{subdomain}.zendesk.com
humanURL: https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/
properties:
- url: https://developer.zendesk.com/api-reference/ticketing/ticket-management/schedules/
  type: Documentation
description: The Zendesk Schedules API lets you manage business hour schedules that define when your support
  team is available. Schedules are used by SLA policies, triggers, automations, and other business rules
  to calculate response and resolution times based on business hours rather than calendar hours.