Zendesk
Zendesk Group Memberships API

The Zendesk Group Memberships API lets you programmatically manage the relationship between users (typically agents) and groups in a Zendesk Support account. With it, you can list memberships across the account or scoped to a specific user or group, add a user to a group, remove a user from a group, and set which group is an agents default. Each membership ties a user_id to a group_id and can indicate the default group that agent belongs to, which affects ticket routing and workflows.
Documentation GitHub OpenAPI
Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/ticketing/groups/group_memberships/
Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/group-memberships-openapi-original.yml
OpenAPI Specification

openapi: 3.1.0
info:
  version: "1.0"
  title: Zendesk Group Memberships
  description: Needs a description.
paths:
  /api/v2/group_memberships:
    get:
      operationId: ListGroupMemberships
      tags:
        - Group Memberships
      summary: Zendesk Get  Api V2 Group_memberships
      description: |
        #### Pagination

        * Cursor pagination (recommended)
        * Offset pagination

        See [Pagination](/api-reference/introduction/pagination/).

        Returns a maximum of 100 records per page.

        #### Allowed For:

        * Agents
      parameters:
        - $ref: '#/components/parameters/GroupId'
        - $ref: '#/components/parameters/UserId'
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupMembershipsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupMembershipsResponseExample'
    post:
      operationId: CreateGroupMembership
      tags:
        - Group Memberships
      summary: Zendesk Post  Api V2 Group_memberships
      description: >
        Assigns an agent to a given group.


        #### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage group
        memberships (Enterprise only)
      responses:
        '201':
          description: Created response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupMembershipResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupMembershipResponseExample'
  /api/v2/group_memberships/{group_membership_id}:
    parameters:
      - $ref: '#/components/parameters/GroupMembershipId'
      - $ref: '#/components/parameters/UserId'
    get:
      operationId: ShowGroupMembershipById
      tags:
        - Group Memberships
      summary: Zendesk Get  Api V2 Group_memberships Group_membership_id
      description: |
        The 'id' is the group membership id, not a group id.

        #### Allowed For

        * Agents
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupMembershipResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupMembershipResponseExample'
    delete:
      operationId: DeleteGroupMembership
      tags:
        - Group Memberships
      summary: Zendesk Delete  Api V2 Group_memberships Group_membership_id
      description: >
        Immediately removes a user from a group and schedules a job to unassign
        all working tickets that are assigned to the given user and group
        combination.


        #### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage group
        memberships (Enterprise only)
      responses:
        '204':
          description: No content response
  /api/v2/group_memberships/assignable:
    get:
      operationId: ListAssignableGroupMemberships
      tags:
        - Group Memberships
      summary: Zendesk Get  Api V2 Group_memberships Assignable
      description: |
        Returns a maximum of 100 group memberships per page.

        #### Pagination

        * Cursor pagination (recommended)
        * Offset pagination

        See [Pagination](/api-reference/introduction/pagination/).

        Returns a maximum of 100 records per page.

        #### Allowed For:

        * Agents
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupMembershipsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupMembershipsResponseExample'
  /api/v2/group_memberships/create_many:
    post:
      operationId: GroupMembershipBulkCreate
      tags:
        - Group Memberships
      summary: Zendesk Post  Api V2 Group_memberships Create_many
      description: >
        Assigns up to 100 agents to given groups.


        #### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage group
        memberships (Enterprise only)


        #### Response


        This endpoint returns a `job_status` [JSON
        object](/api-reference/ticketing/ticket-management/job_statuses/#json-format)
        and queues a background job to do the work. Use the [Show Job
        Status](/api-reference/ticketing/ticket-management/job_statuses/#show-job-status)
        endpoint to check for the job's completion.
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JobStatusResponse'
              examples:
                default:
                  $ref: '#/components/examples/JobStatusResponseExample'
  /api/v2/group_memberships/destroy_many:
    delete:
      operationId: GroupMembershipBulkDelete
      tags:
        - Group Memberships
      summary: Zendesk Delete  Api V2 Group_memberships Destroy_many
      description: >
        Immediately removes users from groups and schedules a job to unassign
        all working tickets that are assigned to the given user and group
        combinations.


        #### Allowed For


        * Admins

        * Agents assigned to a custom role with permissions to manage group
        memberships (Enterprise only)
      parameters:
        - name: ids
          in: query
          description: Id of the group memberships to delete. Comma separated
          schema:
            type: string
          example: 1,2,3
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/JobStatusResponse'
              examples:
                default:
                  $ref: '#/components/examples/JobStatusBulkDeleteResponseExample'
  /api/v2/users/{user_id}/group_memberships/{group_membership_id}/make_default:
    parameters:
      - $ref: '#/components/parameters/UserId'
      - $ref: '#/components/parameters/GroupMembershipId'
    put:
      operationId: GroupMembershipSetDefault
      tags:
        - Group Memberships
      summary: >-
        Zendesk Put  Api V2 Users User_id Group_memberships Group_membership_id Make_default
      description: |
        #### Allowed For:

        * Agents
      responses:
        '200':
          description: Success response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/GroupMembershipsResponse'
              examples:
                default:
                  $ref: '#/components/examples/GroupMembershipsResponseExample'
components:
  schemas:
    GroupMembershipsResponse:
      type: object
      properties:
        group_memberships:
          type: array
          items:
            $ref: '#/components/schemas/GroupMembershipObject'
    GroupMembershipResponse:
      type: object
      properties:
        group_membership:
          $ref: '#/components/schemas/GroupMembershipObject'
    JobStatusResponse:
      type: object
      properties:
        job_status:
          $ref: '#/components/schemas/JobStatusObject'
tags:
  - name: Group Memberships