Zendesk

Zendesk Chat Skills API

The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents. You can get or set skill information, enabling skills-based routing where chats are directed to agents with specific expertise or language capabilities.

GitHub

Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/live-chat/chat-api/skills/

API entry from apis.yml

apis.yml Raw ↑ 
aid: zendesk:chat-skills
name: Zendesk Chat Skills API
tags:
- Chat
- Skills
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
baseURL: https://www.zopim.com
humanURL: https://developer.zendesk.com/api-reference/live-chat/chat-api/skills/
properties:
- url: https://developer.zendesk.com/api-reference/live-chat/chat-api/skills/
  type: Documentation
description: The Zendesk Chat Skills API lets you manage skills used for routing chats to qualified agents.
  You can get or set skill information, enabling skills-based routing where chats are directed to agents
  with specific expertise or language capabilities.