Zendesk
Zendesk Brands API

The Zendesk Brands API is part of the Zendesk Support API that lets you programmatically manage a multibrand setup. It provides endpoints to list, create, update, delete, and fetch the default brand, along with brand-specific settings used across the agent workspace, Help Center, and email.
Documentation GitHub OpenAPI
Documentation

📖
Documentation
https://developer.zendesk.com/api-reference/ticketing/account-configuration/brands/
Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/zendesk/refs/heads/main/openapi/brands-openapi-original.yml
OpenAPI Specification

openapi: 3.1.0
info:
  version: "1.0"
  title: Zendesk Brands
  description: Needs a description.
paths:
  /api/v2/brands:
    get:
      operationId: ListBrands
      tags:
        - Brands
      summary: Zendesk Get  Api V2 Brands
      description: >-
        Returns a list of all brands for your account sorted by name.


        #### Allowed for


        * Admins

        * Agents with the `assign_tickets_to_any_brand` permission can list all
        brands for the account

        * Agents without the `assign_tickets_to_any_brand` permission can only
        list brands they are members of


        #### Pagination


        * Cursor pagination (recommended)

        * Offset pagination


        See [Pagination](/api-reference/introduction/pagination/).
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BrandsResponse'
              examples:
                default:
                  $ref: '#/components/examples/BrandsResponseExample'
    post:
      operationId: CreateBrand
      tags:
        - Brands
      summary: Zendesk Post  Api V2 Brands
      description: |-
        #### Allowed for
        - Admins
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BrandCreateRequest'
            examples:
              default:
                $ref: '#/components/examples/BrandCreateRequestExample'
      responses:
        '201':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BrandResponse'
              examples:
                default:
                  $ref: '#/components/examples/BrandResponseExample'
  /api/v2/brands/{brand_id}:
    get:
      operationId: ShowBrand
      tags:
        - Brands
      summary: Zendesk Get  Api V2 Brands Brand_id
      description: |-
        Returns a brand for your account.

        #### Allowed for

        * Admins, Agents
      parameters:
        - $ref: '#/components/parameters/BrandId'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BrandResponse'
              examples:
                default:
                  $ref: '#/components/examples/BrandResponseExample'
    put:
      operationId: UpdateBrand
      tags:
        - Brands
      summary: Zendesk Put  Api V2 Brands Brand_id
      description: >-
        Returns an updated brand.


        #### Allowed for

        * Admins


        #### Updating a Brand's Image

        A brand image can be updated by uploading a local file using the update
        brand endpoint. See the **Using curl** sections below for more
        information.
      parameters:
        - $ref: '#/components/parameters/BrandId'
      requestBody:
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/BrandUpdateRequest'
            examples:
              default:
                $ref: '#/components/examples/BrandUpdateRequestExample'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BrandResponse'
              examples:
                default:
                  $ref: '#/components/examples/BrandResponseExample'
            image/jpg: {}
            image/png: {}
    delete:
      operationId: DeleteBrand
      tags:
        - Brands
      summary: Zendesk Delete  Api V2 Brands Brand_id
      description: |-
        Deletes a brand.

        #### Allowed for
        - Admins
      parameters:
        - $ref: '#/components/parameters/BrandId'
      responses:
        '204':
          description: No Content response
  /api/v2/brands/{brand_id}/check_host_mapping:
    get:
      operationId: CheckHostMappingValidityForExistingBrand
      tags:
        - Brands
      summary: Zendesk Get  Api V2 Brands Brand_id Check_host_mapping
      description: >-
        Returns a JSON object determining whether a host mapping is valid for
        the given brand.


        #### Allowed for

        - Admins
      parameters:
        - $ref: '#/components/parameters/BrandId'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HostMappingObject'
              examples:
                default:
                  $ref: '#/components/examples/HostMappingResponseValidExample'
                invalidCNAMEExample:
                  $ref: '#/components/examples/HostMappingResponseInvalidCNAMEExample'
                wrongCNAMEExample:
                  $ref: '#/components/examples/HostMappingResponseWrongCNAMEExample'
  /api/v2/brands/check_host_mapping:
    get:
      operationId: CheckHostMappingValidity
      tags:
        - Brands
      summary: Zendesk Get  Api V2 Brands Check_host_mapping
      description: >-
        Returns a JSON object determining whether a host mapping is valid for a
        given subdomain.


        #### Allowed for


        * Admins
      parameters:
        - $ref: '#/components/parameters/HostMapping'
        - $ref: '#/components/parameters/Subdomain'
      responses:
        '200':
          description: Successful response
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/HostMappingObject'
              examples:
                default:
                  $ref: '#/components/examples/HostMappingResponseValidExample'
                invalidCNAMEExample:
                  $ref: '#/components/examples/HostMappingResponseInvalidCNAMEExample'
                wrongCNAMEExample:
                  $ref: '#/components/examples/HostMappingResponseWrongCNAMEExample'
components:
  schemas:
    BrandsResponse:
      title: Brands
      type: object
      allOf:
        - $ref: '#/components/schemas/OffsetPaginationObject'
        - type: object
          properties:
            brands:
              type: array
              description: Array of brands
              items:
                $ref: '#/components/schemas/BrandObject'
    BrandResponse:
      type: object
      properties:
        brand:
          $ref: '#/components/schemas/BrandObject'
    HostMappingObject:
      title: Host Mapping
      type: object
      properties:
        cname:
          type: string
          description: The canonical name record for a host mapping
        expected_cnames:
          type: array
          description: Array of expected CNAME records for host mapping(s) of a given brand
          items:
            type: string
        is_valid:
          type: boolean
          description: Whether a host mapping is valid or not for a given brand
        reason:
          type: string
          description: Reason why a host mapping is valid or not
      example:
        cname: google.com
        expected_cnames:
          - bar.zendesk.coom
        is_valid: false
        reason: wrong_cname
tags:
  - name: Brands