ServiceNow

ServiceNow Voice Interaction Resource API

The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS) providers to manage voice interactions and route calls to agents within Agent Workspace.

GitHub

Documentation

📖
Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html

API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-voice-interaction-resource-api
name: ServiceNow Voice Interaction Resource API
tags:
- Contact Center
- Interactions
- Telephony
- Voice
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html
baseURL: https://{instance}.service-now.com/api/now/voice
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/voice-interaction-resource-api.html
  type: Documentation
description: The ServiceNow Voice Interaction Resource API provides REST endpoints for integrating telephony
  and voice systems with ServiceNow. It enables Contact Center as a Service (CCaaS) providers to manage
  voice interactions and route calls to agents within Agent Workspace.