ServiceNow

ServiceNow Openframe API

The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service (CCaaS) providers to create and update interaction records without using the Operation Handler. It supports third-party telephony integration with ServiceNow Agent Workspace through an open framework.

GitHub

Documentation

📖
Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html

API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-openframe-api
name: ServiceNow Openframe API
tags:
- CCaaS
- Contact Center
- Integration
- Telephony
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html
baseURL: https://{instance}.service-now.com/api/now/openframe
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/openframe-api.html
  type: Documentation
description: The ServiceNow Openframe API provides REST endpoints that enable Contact Center as a Service
  (CCaaS) providers to create and update interaction records without using the Operation Handler. It supports
  third-party telephony integration with ServiceNow Agent Workspace through an open framework.