ServiceNow

ServiceNow Interaction Management API

The ServiceNow Interaction Management API provides REST endpoints for creating and managing customer interactions across multiple channels. It supports omnichannel routing and enables external contact center systems to create and update interaction records in ServiceNow Agent Workspace.

GitHub

Documentation

📖
Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html

API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-interaction-management-api
name: ServiceNow Interaction Management API
tags:
- Agent Workspace
- Customer Service
- Interactions
- Omnichannel
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html
baseURL: https://{instance}.service-now.com/api/interaction
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/interaction-management-api.html
  type: Documentation
description: The ServiceNow Interaction Management API provides REST endpoints for creating and managing
  customer interactions across multiple channels. It supports omnichannel routing and enables external
  contact center systems to create and update interaction records in ServiceNow Agent Workspace.