ServiceNow

ServiceNow Case API

The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer Service Management (CSM) case records. It supports the full case lifecycle including case creation, assignment, escalation, and resolution within the CSM application.

GitHub

Documentation

📖
Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html

API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-case-api
name: ServiceNow Case API
tags:
- Cases
- CSM
- Customer Service
- Support
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html
baseURL: https://{instance}.service-now.com/api/sn_customerservice/case
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/case-api.html
  type: Documentation
description: The ServiceNow Case API provides REST endpoints for creating, retrieving, and updating Customer
  Service Management (CSM) case records. It supports the full case lifecycle including case creation,
  assignment, escalation, and resolution within the CSM application.