ServiceNow

ServiceNow AWA Offer Work API

The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items to agents through the Advanced Work Assignment engine. It enables programmatic distribution of tasks, cases, and interactions to available agents based on capacity and skills.

GitHub

Documentation

📖
Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html

API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-awa-offer-work-api
name: ServiceNow AWA Offer Work API
tags:
- Agent Workspace
- Queues
- Routing
- Work Assignment
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html
baseURL: https://{instance}.service-now.com/api/now/awa/offerwork
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/awa-offer-work-api.html
  type: Documentation
description: The ServiceNow AWA Offer Work API provides REST endpoints to assign or transfer work items
  to agents through the Advanced Work Assignment engine. It enables programmatic distribution of tasks,
  cases, and interactions to available agents based on capacity and skills.