ServiceNow

ServiceNow AWA Agent API

The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence, and capacity within Advanced Work Assignment (AWA). It enables external systems to query and update agent status for work routing and workforce management purposes.

GitHub

Documentation

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Documentation
https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html

API entry from apis.yml

apis.yml Raw ↑ 
aid: servicenow:servicenow-awa-agent-api
name: ServiceNow AWA Agent API
tags:
- Agent Workspace
- Queues
- Routing
- Workforce Management
image: https://www.servicenow.com/content/dam/servicenow-assets/images/meganav/servicenow-logo.svg
humanURL: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html
baseURL: https://{instance}.service-now.com/api/now/awa/agent
properties:
- url: https://www.servicenow.com/docs/bundle/yokohama-api-reference/page/integrate/inbound-rest/concept/agent-api.html
  type: Documentation
description: The ServiceNow AWA Agent API provides REST endpoints for managing agent availability, presence,
  and capacity within Advanced Work Assignment (AWA). It enables external systems to query and update
  agent status for work routing and workforce management purposes.