Salesforce Service Cloud APIs

Service Cloud Omni-Channel API

API for managing omni-channel routing, presence, and work assignments.

GitHub

Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_omnichannel.htm

Other Resources

🔗
Guide
https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm

API entry from apis.yml

apis.yml Raw ↑ 
name: Service Cloud Omni-Channel API
description: API for managing omni-channel routing, presence, and work assignments.
humanUrl: https://developer.salesforce.com/docs/service/omnichannel
baseUrl: https://yourInstance.salesforce.com/services/data/v59.0/omnichannel
tags:
- Omnichannel
- Presence
- Routing
- Workforce
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_omnichannel.htm
- type: Guide
  url: https://help.salesforce.com/s/articleView?id=sf.omnichannel_intro.htm