Salesforce Service Cloud APIs

Service Cloud CTI API

Computer Telephony Integration API for connecting phone systems with Service Cloud.

GitHub

Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm

Other Resources

🔗
Integration Guide
https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_integration.htm

API entry from apis.yml

apis.yml Raw ↑ 
name: Service Cloud CTI API
description: Computer Telephony Integration API for connecting phone systems with Service Cloud.
humanUrl: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/
baseUrl: https://yourInstance.salesforce.com/support/api/59.0/cti
tags:
- Call-Center
- CTI
- Phone
- Telephony
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_intro.htm
- type: Integration Guide
  url: https://developer.salesforce.com/docs/atlas.en-us.api_cti.meta/api_cti/sforce_api_cti_integration.htm