Salesforce Service Cloud

Service Cloud Voice Telephony Integration API

REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic management of voice calls, call recording, and real-time transcription within the service console.

GitHub

Documentation

📖
Documentation
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
📖
Authentication
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm

Other Resources

🔗
Reference
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm

API entry from apis.yml

apis.yml Raw ↑ 
name: Service Cloud Voice Telephony Integration API
description: REST API for integrating telephony systems with Service Cloud Voice, enabling programmatic
  management of voice calls, call recording, and real-time transcription within the service console.
image: https://www.salesforce.com/content/dam/web/en_us/www/images/service/service-cloud-logo.png
humanURL: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
baseURL: https://yourInstance.salesforce.com/services/data/v59.0/
tags:
- Call Center
- Real-Time
- Telephony
- Voice
properties:
- type: Documentation
  url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_intro.htm
- type: Reference
  url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_overview.htm
- type: Authentication
  url: https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_rest_authorization.htm