Salesforce Einstein

Einstein Bots API

Conversational AI API for building intelligent chatbots and virtual assistants.

GitHub OpenAPI

Documentation

📖
Documentation
https://developer.salesforce.com/docs/service/einstein-bots/guide/einstein-bots-developer-overview.html
📖
APIReference
https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/

Specifications

⚙
OpenAPI
https://raw.githubusercontent.com/api-evangelist/salesforce-einstein/refs/heads/main/openapi/salesforce-einstein-bots-openapi.yml

Other Resources

🔗
Setup Guide
https://help.salesforce.com/s/articleView?id=sf.bots_service_intro.htm
🔗
NaftikoCapability
https://raw.githubusercontent.com/api-evangelist/salesforce-einstein/refs/heads/main/capabilities/bots-bot-definitions.yaml
🔗
NaftikoCapability
https://raw.githubusercontent.com/api-evangelist/salesforce-einstein/refs/heads/main/capabilities/bots-bot-versions.yaml
🔗
NaftikoCapability
https://raw.githubusercontent.com/api-evangelist/salesforce-einstein/refs/heads/main/capabilities/bots-messages.yaml
🔗
NaftikoCapability
https://raw.githubusercontent.com/api-evangelist/salesforce-einstein/refs/heads/main/capabilities/bots-sessions.yaml

OpenAPI Specification

salesforce-einstein-bots-openapi.yml Raw ↑ 
openapi: 3.1.0
info:
  title: Salesforce Einstein Bots API
  description: >-
    Conversational AI API for building intelligent chatbots and virtual
    assistants. Einstein Bots provides REST endpoints to create, manage,
    and interact with AI-powered bots that can handle customer service
    conversations across channels.
  version: 58.0.0
  contact:
    name: Salesforce Developer Support
    url: https://developer.salesforce.com/
  license:
    name: Salesforce Master Subscription Agreement
    url: https://www.salesforce.com/company/legal/agreements/
  termsOfService: https://www.salesforce.com/company/legal/agreements/
servers:
  - url: https://{instance}.salesforce.com/services/data/v58.0
    description: Salesforce Instance
    variables:
      instance:
        default: login
        description: Your Salesforce instance domain.
security:
  - oauth2: []
tags:
  - name: Bot Definitions
    description: Manage Einstein Bot definitions
  - name: Bot Versions
    description: Manage bot versions
  - name: Messages
    description: Send and receive bot messages
  - name: Sessions
    description: Manage bot conversation sessions
paths:
  /einstein/bots:
    get:
      operationId: listBots
      summary: Salesforce Einstein List bots
      description: Returns a list of all Einstein Bots configured in the org.
      tags:
        - Bot Definitions
      responses:
        '200':
          description: Successful response with bots list.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BotCollection'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /einstein/bots/{botId}:
    get:
      operationId: getBot
      summary: Salesforce Einstein Get a bot
      description: Returns details of a specific Einstein Bot.
      tags:
        - Bot Definitions
      parameters:
        - $ref: '#/components/parameters/BotId'
      responses:
        '200':
          description: Successful response with bot details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Bot'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /einstein/bots/{botId}/versions:
    get:
      operationId: listBotVersions
      summary: Salesforce Einstein List bot versions
      description: Returns a list of versions for a specific bot.
      tags:
        - Bot Versions
      parameters:
        - $ref: '#/components/parameters/BotId'
      responses:
        '200':
          description: Successful response with bot versions.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BotVersionCollection'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /einstein/bots/{botId}/versions/{versionId}:
    get:
      operationId: getBotVersion
      summary: Salesforce Einstein Get a bot version
      description: Returns details of a specific bot version.
      tags:
        - Bot Versions
      parameters:
        - $ref: '#/components/parameters/BotId'
        - $ref: '#/components/parameters/VersionId'
      responses:
        '200':
          description: Successful response with bot version details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/BotVersion'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /einstein/bots/{botId}/sessions:
    post:
      operationId: createSession
      summary: Salesforce Einstein Create a bot session
      description: >-
        Creates a new conversation session with an Einstein Bot. Returns a
        session ID to use for sending and receiving messages.
      tags:
        - Sessions
      parameters:
        - $ref: '#/components/parameters/BotId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SessionInput'
      responses:
        '201':
          description: Bot session created successfully.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Session'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /einstein/bots/{botId}/sessions/{sessionId}:
    get:
      operationId: getSession
      summary: Salesforce Einstein Get session details
      description: Returns the current status and details of a bot session.
      tags:
        - Sessions
      parameters:
        - $ref: '#/components/parameters/BotId'
        - $ref: '#/components/parameters/SessionId'
      responses:
        '200':
          description: Successful response with session details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Session'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: endSession
      summary: Salesforce Einstein End a bot session
      description: Ends an active bot conversation session.
      tags:
        - Sessions
      parameters:
        - $ref: '#/components/parameters/BotId'
        - $ref: '#/components/parameters/SessionId'
      responses:
        '204':
          description: Session ended successfully.
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
  /einstein/bots/{botId}/sessions/{sessionId}/messages:
    post:
      operationId: sendMessage
      summary: Salesforce Einstein Send a message to a bot
      description: >-
        Sends a message to an Einstein Bot within an active session and
        returns the bot's response.
      tags:
        - Messages
      parameters:
        - $ref: '#/components/parameters/BotId'
        - $ref: '#/components/parameters/SessionId'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/MessageInput'
      responses:
        '200':
          description: Successful response with bot messages.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/MessageResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    get:
      operationId: getMessages
      summary: Salesforce Einstein Get messages in a session
      description: Returns the message history for a bot session.
      tags:
        - Messages
      parameters:
        - $ref: '#/components/parameters/BotId'
        - $ref: '#/components/parameters/SessionId'
      responses:
        '200':
          description: Successful response with message history.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/MessageResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  securitySchemes:
    oauth2:
      type: oauth2
      description: Salesforce OAuth 2.0 authentication.
      flows:
        authorizationCode:
          authorizationUrl: https://login.salesforce.com/services/oauth2/authorize
          tokenUrl: https://login.salesforce.com/services/oauth2/token
          scopes:
            api: Full access to Salesforce APIs
            einstein_gpt: Access to Einstein AI features
  parameters:
    BotId:
      name: botId
      in: path
      required: true
      description: Unique identifier for the Einstein Bot.
      schema:
        type: string
    VersionId:
      name: versionId
      in: path
      required: true
      description: Unique identifier for the bot version.
      schema:
        type: string
    SessionId:
      name: sessionId
      in: path
      required: true
      description: Unique identifier for the bot session.
      schema:
        type: string
  responses:
    BadRequest:
      description: Bad request.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    Unauthorized:
      description: Unauthorized.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
    NotFound:
      description: Resource not found.
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/Error'
  schemas:
    Bot:
      type: object
      properties:
        id:
          type: string
          description: Unique bot identifier.
        developerName:
          type: string
          description: Developer name of the bot.
        masterLabel:
          type: string
          description: Display label for the bot.
        description:
          type: string
          description: Description of the bot.
        status:
          type: string
          enum:
            - Active
            - Inactive
          description: Current status of the bot.
        botType:
          type: string
          description: Type of the bot.
        language:
          type: string
          description: Primary language of the bot.
        activeVersionId:
          type: string
          description: ID of the currently active version.
        createdDate:
          type: string
          format: date-time
        lastModifiedDate:
          type: string
          format: date-time
        url:
          type: string
          format: uri
    BotCollection:
      type: object
      properties:
        bots:
          type: array
          items:
            $ref: '#/components/schemas/Bot'
        totalSize:
          type: integer
    BotVersion:
      type: object
      properties:
        id:
          type: string
        botId:
          type: string
        versionNumber:
          type: integer
        status:
          type: string
          enum:
            - Active
            - Inactive
            - Draft
        createdDate:
          type: string
          format: date-time
        lastModifiedDate:
          type: string
          format: date-time
    BotVersionCollection:
      type: object
      properties:
        versions:
          type: array
          items:
            $ref: '#/components/schemas/BotVersion'
        totalSize:
          type: integer
    SessionInput:
      type: object
      properties:
        forceConfig:
          type: object
          description: Configuration settings for the session.
          properties:
            endpoint:
              type: string
              description: Messaging endpoint for the bot.
        externalSessionKey:
          type: string
          description: External key to associate with the session.
      required:
        - forceConfig
    Session:
      type: object
      properties:
        sessionId:
          type: string
          description: Unique session identifier.
        botId:
          type: string
          description: Bot associated with the session.
        status:
          type: string
          enum:
            - Active
            - Ended
            - Transferred
          description: Current status of the session.
        createdDate:
          type: string
          format: date-time
        lastActiveDate:
          type: string
          format: date-time
    MessageInput:
      type: object
      properties:
        message:
          type: object
          properties:
            text:
              type: string
              description: Text message to send to the bot.
            type:
              type: string
              enum:
                - Text
                - Choice
                - Transfer
              description: Type of message.
            choiceIndex:
              type: integer
              description: Index of selected choice (for Choice type messages).
            sequenceId:
              type: integer
              description: Sequence ID for message ordering.
          required:
            - text
            - type
      required:
        - message
    MessageResponse:
      type: object
      properties:
        messages:
          type: array
          items:
            $ref: '#/components/schemas/BotMessage'
        sessionEnded:
          type: boolean
          description: Whether the session has ended.
        processedSequenceId:
          type: integer
          description: Last processed sequence ID.
    BotMessage:
      type: object
      properties:
        type:
          type: string
          enum:
            - Text
            - Choices
            - Transfer
            - EscalateToAgent
            - SessionEnded
          description: Type of bot message.
        text:
          type: string
          description: Text content of the message.
        choices:
          type: array
          description: Available choices (for Choices type messages).
          items:
            type: object
            properties:
              label:
                type: string
              value:
                type: string
              index:
                type: integer
        scheduleItem:
          type: object
          description: Schedule information for appointment-related responses.
          properties:
            startDate:
              type: string
              format: date-time
            endDate:
              type: string
              format: date-time
        sequenceId:
          type: integer
    Error:
      type: object
      properties:
        message:
          type: string
        errorCode:
          type: string
        fields:
          type: array
          items:
            type: string