JD.com (Jingdong)

JD Open Platform Customer Service API

Customer service (客服) APIs integrate with JD's IM and service workflows — letting merchants pull customer inquiries, route to internal agents, and post agent responses through JD's messaging channel.

JD Open Platform Customer Service API is one of 17 APIs that JD.com (Jingdong) publishes on the APIs.io network.

Tagged areas include Customer Service, Messaging, and Support. The published artifact set on APIs.io includes API documentation.

GitHub

Documentation

📖
Documentation
https://open.jd.com/home/home#/doc/api?apiCateId=32

API entry from apis.yml

apis.yml Raw ↑ 
aid: jd-com:jos-customer
name: JD Open Platform Customer Service API
description: 'Customer service (客服) APIs integrate with JD''s IM and

  service workflows — letting merchants pull customer

  inquiries, route to internal agents, and post agent

  responses through JD''s messaging channel.

  '
humanURL: https://open.jd.com/home/home#/doc/api?apiCateId=32
baseURL: https://api.jd.com
tags:
- Customer Service
- Messaging
- Support
properties:
- type: Documentation
  url: https://open.jd.com/home/home#/doc/api?apiCateId=32