Gainsight CS Custom Object API

openapi: 3.1.0
info:
  title: Gainsight CS Custom Object API
  description: >-
    The Custom Object API allows inserting, updating, reading, and deleting
    records in Gainsight transactional custom objects, supporting flexible data
    models for customer success workflows.
  version: '1.0'
  contact:
    name: Gainsight Support
    url: https://support.gainsight.com
    email: [email protected]
  termsOfService: https://www.gainsight.com/terms-of-service/
externalDocs:
  description: Custom Object API Documentation
  url: https://support.gainsight.com/gainsight_nxt/API_and_Developer_Docs/Custom_Object_API/Gainsight_Custom_Object_API_Documentation
servers:
  - url: https://{domain}.gainsightcloud.com/v1
    description: Gainsight CS Production
    variables:
      domain:
        default: customer
        description: Customer-specific domain prefix
tags:
  - name: Custom Objects
    description: CRUD operations on custom object records
security:
  - apiKey: []
paths:
  /data/objects/{objectName}:
    post:
      operationId: insertCustomObjectRecords
      summary: Gainsight Insert custom object records
      description: >-
        Insert one or more records into a custom object. Supports up to 50
        records per call.
      tags:
        - Custom Objects
      parameters:
        - $ref: '#/components/parameters/objectName'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - records
              properties:
                records:
                  type: array
                  maxItems: 50
                  items:
                    type: object
                    description: Record fields matching the custom object schema
      responses:
        '200':
          description: Records inserted successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/WriteResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
    put:
      operationId: updateCustomObjectRecords
      summary: Gainsight Update custom object records
      description: >-
        Update one or more records in a custom object. Requires key fields for
        matching. Supports up to 50 records per call.
      tags:
        - Custom Objects
      parameters:
        - $ref: '#/components/parameters/objectName'
        - name: keys
          in: query
          required: true
          description: Comma-separated key fields for matching
          schema:
            type: string
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              required:
                - records
              properties:
                records:
                  type: array
                  maxItems: 50
                  items:
                    type: object
      responses:
        '200':
          description: Records updated successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/WriteResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /data/objects/{objectName}/search:
    post:
      operationId: searchCustomObjectRecords
      summary: Gainsight Search custom object records
      description: >-
        Search for records in a custom object using filter criteria. Returns up
        to 5000 records per call.
      tags:
        - Custom Objects
      parameters:
        - $ref: '#/components/parameters/objectName'
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/SearchRequest'
      responses:
        '200':
          description: Search results returned
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SearchResponse'
        '400':
          $ref: '#/components/responses/BadRequest'
        '401':
          $ref: '#/components/responses/Unauthorized'
  /data/objects/{objectName}/{recordId}:
    get:
      operationId: getCustomObjectRecord
      summary: Gainsight Get a custom object record
      description: Retrieve a specific custom object record by ID.
      tags:
        - Custom Objects
      parameters:
        - $ref: '#/components/parameters/objectName'
        - $ref: '#/components/parameters/recordId'
      responses:
        '200':
          description: Record returned successfully
          content:
            application/json:
              schema:
                type: object
                properties:
                  result:
                    type: boolean
                  data:
                    type: object
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
    delete:
      operationId: deleteCustomObjectRecord
      summary: Gainsight Delete a custom object record
      description: Delete a custom object record by ID.
      tags:
        - Custom Objects
      parameters:
        - $ref: '#/components/parameters/objectName'
        - $ref: '#/components/parameters/recordId'
      responses:
        '200':
          description: Record deleted successfully
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ApiResponse'
        '401':
          $ref: '#/components/responses/Unauthorized'
        '404':
          $ref: '#/components/responses/NotFound'
components:
  securitySchemes:
    apiKey:
      type: apiKey
      name: accessKey
      in: header
      description: Gainsight CS REST API access key
  parameters:
    objectName:
      name: objectName
      in: path
      required: true
      description: Name of the custom object
      schema:
        type: string
    recordId:
      name: recordId
      in: path
      required: true
      description: Gainsight record unique identifier (Gsid)
      schema:
        type: string
  responses:
    Unauthorized:
      description: Authentication failed or access key is missing
    BadRequest:
      description: Invalid request body or parameters
    NotFound:
      description: The requested resource was not found
  schemas:
    ApiResponse:
      type: object
      properties:
        result:
          type: boolean
        errorCode:
          type: string
        errorDesc:
          type: string
        requestId:
          type: string
    WriteResponse:
      type: object
      properties:
        result:
          type: boolean
        data:
          type: object
          properties:
            count:
              type: integer
            insertedCount:
              type: integer
            updatedCount:
              type: integer
            failedCount:
              type: integer
            failures:
              type: array
              items:
                type: object
                properties:
                  index:
                    type: integer
                  errorMessage:
                    type: string
    SearchRequest:
      type: object
      properties:
        select:
          type: array
          items:
            type: string
        where:
          type: object
          properties:
            conditions:
              type: array
              items:
                type: object
                properties:
                  name:
                    type: string
                  alias:
                    type: string
                  value: {}
                  operator:
                    type: string
                    enum:
                      - EQ
                      - NE
                      - GT
                      - GTE
                      - LT
                      - LTE
                      - CONTAINS
                      - STARTS_WITH
                      - ENDS_WITH
                      - IN
                      - NOT_IN
            expression:
              type: string
        orderBy:
          type: object
          properties:
            field:
              type: string
            order:
              type: string
              enum:
                - ASC
                - DESC
        limit:
          type: integer
          maximum: 5000
        offset:
          type: integer
    SearchResponse:
      type: object
      properties:
        result:
          type: boolean
        data:
          type: object
          properties:
            records:
              type: array
              items:
                type: object
            totalCount:
              type: integer
            count:
              type: integer