Amazon Q

Amazon Q Connect API

API for Amazon Q in Connect, a generative AI-powered customer service assistant integrated with Amazon Connect. It automatically detects customer intent during calls and chats using conversational analytics and natural language understanding, then provides contact center agents with real-time generative responses, suggested actions, and links to relevant documents.

GitHub

Documentation

📖
Documentation
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html
📖
APIReference
https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Q_Connect.html

SDKs

📦
SDK
https://aws.amazon.com/tools/
📦
GitHubRepository
https://github.com/aws/amazon-q-connectjs

Other Resources

🔗
CLI
https://docs.aws.amazon.com/cli/latest/reference/qconnect/

API entry from apis.yml

apis.yml Raw ↑ 
name: Amazon Q Connect API
description: API for Amazon Q in Connect, a generative AI-powered customer service assistant integrated
  with Amazon Connect. It automatically detects customer intent during calls and chats using conversational
  analytics and natural language understanding, then provides contact center agents with real-time generative
  responses, suggested actions, and links to relevant documents.
image: https://kinlane-productions2.s3.amazonaws.com/apis-json/apis-json-logo.jpg
humanURL: https://aws.amazon.com/connect/q/
baseURL: https://wisdom.{region}.amazonaws.com
tags:
- Agent Assistance
- Contact Center
- Customer Service
- Generative AI
- Real-Time
properties:
- type: Documentation
  url: https://docs.aws.amazon.com/connect/latest/adminguide/amazon-q-connect.html
- type: APIReference
  url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Q_Connect.html
- type: CLI
  url: https://docs.aws.amazon.com/cli/latest/reference/qconnect/
- type: SDK
  url: https://aws.amazon.com/tools/
- type: GitHubRepository
  url: https://github.com/aws/amazon-q-connectjs