Amazon Connect

Amazon Connect Contact Lens API

Amazon Connect Contact Lens enables you to analyze conversations between customers and agents using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables automatic categorization of contacts with both real-time and post-call analytics.

GitHub

Documentation

📖
Documentation
https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
📖
APIReference
https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html

API entry from apis.yml

apis.yml Raw ↑ 
name: Amazon Connect Contact Lens API
description: Amazon Connect Contact Lens enables you to analyze conversations between customers and agents
  using speech transcription, natural language processing, and intelligent search capabilities. It performs
  sentiment analysis, detects issues, and enables automatic categorization of contacts with both real-time
  and post-call analytics.
image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
baseURL: https://contact-lens.amazonaws.com
tags:
- Analytics
- AI
- Contact Center
- NLP
properties:
- type: Documentation
  url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html
- type: APIReference
  url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Contact_Lens.html