Amazon Connect

Amazon Connect Cases API

With Amazon Connect Cases, agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue including the steps and interactions taken to resolve it.

GitHub

Documentation

📖
Documentation
https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
📖
APIReference
https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html

API entry from apis.yml

apis.yml Raw ↑ 
name: Amazon Connect Cases API
description: With Amazon Connect Cases, agents can track and manage customer issues that require multiple
  interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue
  including the steps and interactions taken to resolve it.
image: https://a0.awsstatic.com/libra-css/images/logos/aws_logo_smile_1200x630.png
humanURL: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
baseURL: https://cases.amazonaws.com
tags:
- Cases
- Case Management
- Contact Center
properties:
- type: Documentation
  url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html
- type: APIReference
  url: https://docs.aws.amazon.com/connect/latest/APIReference/API_Operations_Amazon_Connect_Cases.html